Package was marked as delivered but I did not receive itUpdated 8 months ago

If your tracking shows that your order has been delivered, but you haven’t received it, we want to help. Here are some things you can do:

1. Wait 2 days. Sometimes carriers mark a package delivered before dropping it off, and it shows up at your doorstep within 48 hours.
2. Check in obscure or hidden spots, and at the neighbors’ doorsteps. If you’re in an apartment building, check the mailroom or ask your caretaker.
3. Reach out to the carrier. They may have someone who travels that route regularly and they might know what happened.

If these three steps don’t yield a result, please reach out to our Customer Experience team with your order number and your correct shipping address, and we will make sure you get a replacement as quickly as possible.