My shipment is missing.Updated 7 months ago

Sometimes carriers neglect to scan in packages at pick-up, or somewhere along the way. That means that your order may still be on its way to you, though it appears to be sitting still.

If your order’s tracking has not been updated in 8 days or more, it is now considered Lost in Transit; we can file a claim with the carrier and get you a replacement or a refund.

Should you have concerns about a missing shipment in transit, please contact our Customer Experience Team for assistance.